Refund policy

Returns, Exchanges and Refunds

We want your Salty Johnsons to fit properly and feel good in the water. If the fit isn’t right, eligible items can be returned for a refund or size exchange within 30 days of delivery.

Change-of-mind returns

For a change of mind, incorrect size or unwanted gift, please contact us within 30 days of delivery. Once your return is approved, it must be posted within 7 days.

To qualify, the item must:

Be unworn, unwashed and unused.
Have all original tags attached.
Have the hygiene sticker or protective liner intact and attached, where supplied.
Be free from marks, makeup, deodorant, perfume, odours, pet hair or other signs of wear.
Include proof of purchase, such as your order number.

For hygiene reasons, always try swimwear on over your own underwear. Please do not remove the hygiene sticker until you are satisfied with the fit.

These conditions apply to change-of-mind returns only and do not limit your rights under the Australian Consumer Law.

Refunds

Eligible full-price and promotional-sale items may be returned for a refund to the original payment method.

Original delivery charges and change-of-mind return postage are not refundable. If an order received free delivery, no delivery charge will be deducted from the product refund.

We process approved refunds within 3–5 business days after receiving and inspecting the return. Your bank or payment provider may take a further 5–10 business days to display the funds.

Size exchanges

Eligible items may be exchanged for another size within 30 days of delivery, subject to availability.

For Australian orders, you are responsible for sending the original item back to us. Salty Johnson will cover standard delivery of the first replacement size. Additional exchanges may incur postage charges.

If your requested size is unavailable, we will offer a refund to the original payment method or store credit if you prefer.

Bikini sets, bundles and promotions

A bikini sold as a set must be returned as a complete set. Individual bikini separates may be returned individually when they were purchased and priced separately.

If returning part of a bundle or multi-buy promotion means the remaining products no longer qualify for the promotion, the refund may be adjusted to reflect the price that applies to the products you keep.

Any gift received as part of a promotion must also be returned if the remaining order no longer qualifies for it. Otherwise, the advertised value of the gift may be deducted from the refund.

Sale and Final Sale products

Products purchased during a promotion or sale remain eligible for a change-of-mind return unless they were clearly marked “Final Sale” before purchase.

Final Sale products cannot be returned for change of mind, incorrect size or unwanted gifts. This does not affect your rights if the product is faulty, unsafe, incorrectly supplied, not fit for purpose or does not match its description.

Faulty, damaged or incorrect products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If your product is faulty, damaged, incorrectly supplied, unsafe, not fit for its intended purpose or materially different from its description, contact us as soon as reasonably possible.

Depending on the circumstances and the requirements of the Australian Consumer Law:

For a major failure, you may choose a refund or replacement.
For a minor failure, we may provide an appropriate remedy within a reasonable time.
We will reimburse reasonable return-postage costs when the product is confirmed to have a problem.
The 30-day change-of-mind period and requirements for tags, packaging and hygiene stickers do not restrict your statutory rights.

We may request photographs, your order details or the return of the product so we can assess the problem. Please keep receipts for any approved return-postage costs.

International returns

International change-of-mind returns must meet the same eligibility conditions and be requested within 30 days of delivery.

International customers are responsible for return postage, tracking, customs charges and any replacement-delivery costs. Original international delivery charges, duties and taxes are not refundable for change-of-mind returns.

This does not limit any rights available under applicable consumer law.

How to return your order

Email salty@saltyjohnson.com.au with:

Your name.
Your order number.
The product being returned.
Whether you want a refund or size exchange.
Your reason for returning it.

We will reply with the return address and instructions. Please do not send a return before contacting us.

Use a tracked postal service and keep the receipt until your return has been completed. For change-of-mind returns, the parcel remains your responsibility until it is delivered to us. Salty Johnson cannot process parcels that are lost before reaching our return address.

Returns that do not meet the policy

All returns are inspected. If a change-of-mind return does not meet the conditions above, we will contact you before deciding the next step. We may decline the refund or exchange and ask you to pay the postage required to send the product back to you.