SALTY JOHNSONSHIPPING + RETURN

SHIPPING PRICES

AUSTRALIAN DOMESTIC SHIPPING:

Standard: $8.99 Express: $11.99

INTERNATIONAL SHIPPING: 

Standard: $15 Express: $25

All of our shipping methods provide parcel tracking. 

AUSTRALIAN DOMESTIC SHIPPING

Shipping within Australia can take up to 4 working days for the Eastern States and 6 working days for Western Australia and the Northern Territory.

Express Post is faster, although it's the next working day after we ship - which means it can arrive two working days after your order. Make sure it's offered to your address from Sydney. That's only for yellow bags handed over at the Post Office or Yellow Post Boxes. 

We offer two types of shipping - Parcel Post and Express Parcel Post. 

Once your order has shipped you'll receive an Australia Post tracking number and link. That link can offer the authority to leave the parcel if you aren't home if that service is offered by your Postie.

INTERNATIONAL SHIPPING

Once your order has shipped you'll receive a tracking number.  Where you will be able to track your order.

International shipping Express takes around 3-5 working days.

International shipping Standard takes around 10-15 working days.

EUROPEAN CUSTOMERS - your customs people can charge a duty along with a shipping and handling fee at your end

If you are trying to order but we don't ship to your country - send an email to hello@saltyjohnson.com.au and we'll come back with a shipping quote. 

 

RETURNS POLICY

We want you to love your Salty Johnsons. If the fit isn’t right, we’ve got you.

TRY-ON RULE (Hygiene)

For hygiene reasons, please try on swimwear over your underwear.
Returns are only accepted if items are new, unworn, unwashed, with all tags/liners attached, and in original condition.

CHANGE OF MIND / SIZE EXCHANGES

You can request a return within 30 days of delivery for:

• Exchange (size/colour, subject to stock availability), or

• Refund to your original payment method.

Return shipping for change-of-mind or incorrect size is paid by the customer.
(We recommend checking the size guide before ordering, if you’re unsure, message us and we’ll help you pick the right fit.)

FAULTY OR INCORRECT ITEMS

If you received the wrong item, or your item is faulty, we’ll make it right.

• We’ll cover return shipping, and you can choose a replacement, exchange, or full refund.

Please contact us within 7 days of delivery with your order number and a photo of the issue.

ITEMS WE CAN’T ACCEPT

We can’t accept returns if:

• The item has been worn in water, washed, or stained

• Tags/liners have been removed

• There are signs of use (including deodorant/tan/makeup marks)

• The return request is made after 30 days

REFUND TIMELINES

Once your return is received and inspected, we’ll notify you of the outcome. If approved:

• Refunds are processed back to your original payment method within 3–5 business days

• Your bank may take an additional 5–10 business days to display the refund

HOW TO START A RETURN

Email us at Salty@saltyjohnson.com.au with:

• Order number

• Item(s) you want to return

• Reason for return (exchange/refund/faulty)

We’ll reply with return instructions.